The Value of VOC Systems

About 20 months ago, Charming Shoppes launched a customer insights project to "deliver actionable customer and market research and analysis to the business," says Jeffrey Liss, who headed up the initiative. Liss is now senior vice president of corporate strategy at the plus-size women's clothing retailer, which includes Lane Bryant, Fashion Bug and Catherines stores.

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Oracle Fleshes Out Cloud Plans At OpenWorld

Oracle is using this week's OpenWorld event to dispel lingering questions about its still-evolving cloud computing strategy.

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Leader Or Fast Follower?

Is it really best to be on the leading edge?

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How to Craft a Mobile-Application Strategy

More IT organizations are bypassing the desktop when building new applications, especially for external customers. Here’s what you need to know to create a strategy for mobile-application development.

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Google Acquires Over 1,000 IBM Patents

Google has acquired over 1,000 patents from IBM, as part of its strategy to strengthen its patent portfolio to counter litigation, according to records of the United States Patent and Trademark Office.

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How to Organize Your Office and Boost Your Productivity

The average executive wastes six weeks every year searching for paper, according to certified professional organizer Ellen Delap. Maintaining an organized office where you can find items quickly and easily saves time and makes you more efficient, effective and productive. Here, Delap outlines some strategies and tools anyone can use to keep a home office, commercial office or cubicle organized and effective.

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How to Hire the Linux Talent You Need

Demand for Linux skills far outstrips supply, but these six strategies can help you get the right staff for your business.

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New Point-of-Sale Strategy Boosts Service and Security

The tools used to ring up sales have come a long way since the cash register. The first point-of-sale (POS) software for Microsoft Windows emerged in the early 1990s. POS systems have since evolved from souped-up cash registers that did nothing more than record sales into hubs for business management, operations, and analysis. The past decade has seen the rise of touchscreen interfaces, customer self-checkout stations, and payment kiosks.

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9/11 Continues to Influence IT Strategy

Many companies had refined their IT disaster recovery programs prior to 9/11, but the attacks exposed a lack of attention to continuity of business operations.

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Never Mind the Lawsuits, HTC is on a Buying Spree

Taiwanese smartphone maker HTC has been on a buying spree to reshape its business and help defend against lawsuits, though it remains to be seen if the strategy will help it gain ground on rivals such as Apple, Samsung and Research In Motion.

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What CIOs Should Do About Rogue IT

CIOs no longer control all of a company’s technology choices. But they still need to manage risk and save rogue users from themselves.

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A Strategic-Finance 'How-to'

For more than a decade, executive recruiters and other experts on the CFO role have insisted that CFOs must be more strategic-thinking. Moreover, the business-minded finance chief must in turn lead the finance team to align with the rest of the organization. Yet it seems many CFOs continue to struggle with the perception -- or reality, in some cases -- that their departments are disturbingly disconnected from company strategy and performance.

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Failure IS an Option

And when our goal is innovation, we shouldn't fear it, but learn from it. Even CFOs. Just look at the track record at Apple.

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Microsoft Profit Reveals Strategy for the Future

Microsoft unveiled its fourth quarter and fiscal year revenue numbers this week. Overall, the report is impressive and Microsoft's profit beat Wall Street expectations, but looking into the details behind the numbers reveals some writing on the wall that Microsoft should pay close attention to.

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Building the Architecture for Mobile

How CIOs are planning their strategy and development to provide a mobile environment that will last

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